Privacy Policy

1. Information We Collect

• Personal information: name, email address, password (securely hashed), phone number, and profile picture.
• Business information: business name, bio, contact details, portfolio content, listed products, and services.
• Transaction data: bookings, orders, payment references, payment status, and timestamps.
• Communications: messages exchanged between users on the platform.
• Usage data: favorites, reviews, ratings, notifications, and interaction history.
• Technical data: device information and push notification tokens.

2. How We Use Your Information

We use your information to operate and improve Ukekis, including managing accounts, facilitating bookings and orders, enabling communication between users, sending notifications, preventing fraud, and complying with legal obligations.

3. Payments & Third-Party Processing

Ukekis does not store or process card or bank card details directly. All payments are securely handled by trusted third-party payment providers, including Paystack.

We retain only limited payment-related information such as transaction references, status, and timestamps to manage bookings, refunds, and payouts.

4. Messaging & User Content

Messages, reviews, ratings, and uploaded content are stored to enable core platform functionality, ensure platform safety, and prevent abuse. We do not read private messages unless required for security or legal reasons.

5. Data Sharing

We do not sell your personal data. Information may be shared only with essential service providers (such as payment processors), when required by law, or to protect the rights and safety of Ukekis and its users.

6. Data Retention

We retain personal data only for as long as necessary to provide our services, resolve disputes, enforce agreements, and meet legal obligations. Upon account deletion, personal data is removed or anonymized unless retention is legally required.

7. Data Security

We apply industry-standard security measures including encryption, access control, and secure infrastructure. However, no system is entirely immune from risk.

8. Your Rights

You have the right to access, update, or request deletion of your personal data, and to manage notification preferences. Requests may be submitted through our support channels.

9. Children’s Privacy

Ukekis is not intended for individuals under the age of 18. If you are under 18, please do not use the platform.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us via our official support channels.